The Jeff Goldstein Blog

Posts Tagged ‘Duane Reade’

You don’t know what pretzels are…?

In Actor's Life, Broadway Usher's Life, Rants & Raves, Travel on October 23, 2011 at 12:37 pm

I am really sick and tired when:

I walk into a Duane Reade here in the middle of NYC on 8th Avenue and 34th Street and I ask one of the workers there “where are the pretzels located?”… and they DO NOT understand what the word “pretzels” mean.

I order “Baked” meatloaf at a popular Greek diner on the Upper West Side and they bring me 3 slices of baked meat loaf which was placed on the griddle and “fried” on both sides to heat it up so the sides are dry and crusty. Don’t they know meat loaf is juicy and soft.

I go into a store  ask a question and the person replying speaks such poor English that I do not understand what they are saying.

I make a phone call and the default language is Spanish, it’s says I must press 3 to hear it in English.

I order scrambled eggs and ask for “”scrambled eggs easy” and they do not know what that means.

and to top it off…

When I mention Barbara Streisand and the person does not know who she is?

Boy life is changing, I know I’m getting older but we sure ain’t in Kansas anymore Toto.

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I get so excited over the little things in life.

In Inspirational, Pictures, Rants & Raves on February 11, 2011 at 2:01 pm

example: Yesterday was a day of errands before arriving at work, you know that place where you have to go and perform so you get money to pay your bills. That work. I had to return a suit I purchased online at JC Penney in the Manhattan Mall on 34th St. Done! As I was exiting I was thinking how sad I was that the reading glasses I bought from Duane Reade, which I loved, broke. The nose guard came off. If it happens to you don’t put your glasses on, that little stub causes great pain. So as I was leaving I noticed one of those kiosks selling fashion sunglasses. You know the kind you think are $75, but really turn out to cost $150.  (I can’t ever imagine spending $150 on sunglasses). I stepped up to the pretty girl & asked if she can do repairs, I’d glad pay the fee, and as she blinked her baby browns, she said there was a Lens Crafter directly above on the 2nd floor. So I headed up.

Upon entering Lens Crafter, the guy by the door said hello, the Arabish looking girl on the phone, pulled the phone from her ear and said hello (it must have been a personal call) and the girl on the end said hello.

I said (I always am guilty of offering too much information), these reading glasses were from Duane Reade, but I have purchased glasses before from Lens Crafter though my union (white lie, it was Cohen Fashion Optical) and these Duane Reade glasses lost the nose guard, which I took out of my shirt pocket and presented to them. I asked if they could fix it I would gladly pay whatever the fee charged was. The young girl took the glasses and politely motioned for me to have a seat.

After a short wait she walked over to me with my glasses in her hand, wait what was she doing, she was cleaning & polishing them with a cleaning cloth… I didn’t ask her to do that.  Common sense, she thought on her own (or Lens Crafter trains their employees very well) and handed my sparkling glasses back to me with the nose guard fixed. Ah! I was so happy I wanted to hug her! Thank you, thank you I said! As we walked to the counter I took out my wallet and asked her how much. She smiled and said “No charge.” Wait, was I hearing correctly? In this down trodden economy, in a franchised chain store, this woman was saying no charge for fixing my glasses?! I had taken up 5 minutes of her labor, and she supplied one of Lens Crafters screws. And there was no fee involved? YES! Oh my!  I had come across a truly warm individual, not a press 3 for English type of gal. But a gal I was able to interact with and who showed common sense and good public relations on behalf of Lens Crafters.

Still in a little shock, I asked her what her name was & extened my hand, “Iris” she said, as she extended hers. “I’m Jeff, thank you so much. I will pay this deed forward to someone else.” I left the store feeling like a million bucks and it really didn’t cost Lens Crafters more than the price of screw for eyeglasses. Kudos to you Lens Crafters for training/employing this young gal, who made my day!

I haven’t done my good deed yet (although I really do good deeds all day long, everyday… or I try to anyway.) But next Monday when I pass by, I am going to drop off a couple of NYS lottery tickets to Iris and just say “Thank you, you made my day.”

In a world where technology and automation has taken over the actual human interaction we have with each other, please let someone know that they made you happy. Even if it’s the supermarket checkout girl who smiles at you when giving you your change. I can bet any amount of money that store did not train her to smile. Have a wonderful day!

From Jeff in NYC.

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